Our Why
Our healthcare system is complex, and helping patients is not only a function of medicine, but success also depends on navigating a complex network of stakeholders.
A patient's pathway to treatment often relies upon the efficient flow of information between these stakeholders and can be negatively impacted when delays occur.
We can play our part in improving outcomes by making sure each call to action happens in a timely and meaningful way... Bringing treatment one step closer.
Expertise
Sector specialists providing advisory and outsourcing solutions.
Value
Minimizing fixed costs drives quality at an attractive price.
Quality
Best in class selection, engagement, and development.
Flexibility
Variable cost structure promotes contract and service flexibility.
Advisory
Our advisory offering optimizes the performance of your contact center
Most frequent use cases include;
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High Staff Attrition
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Poor Quality
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Low Service Levels
10+ Advisory Engagements
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Global outsourcing provider
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Specialist Pharmacy
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Large HUB provider
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Global TOP 10 Pharma
Transition
Moving your in-house contact center to Iron Insights using our Transition to Transform methodology.
30+ Program Transitions
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insourcing to outsourcing
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consolidating vendors
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single vendor switch
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transfers to in-house
Build
Designing, building, and operating a new contact center requirement to budget, timelines, and quality specifications.
Our team's experience in executing implementations is one of the keys to our success.
15+ New Program Builds
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Call Flow design
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Role Profiles
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Headcount Planning
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Recruitment
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Training
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CRM Selection
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Telephony Infrastructure
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Call Quality Monitoring
Advisory
Optimizing the performance of your contact center.
Transition
Outsource your contact center by moving your in-house team to Iron Insights.
Build
Outsource a new requirement for a contact center solution.
Provider
Patient inquiries
Overflow staffing
Appointment scheduling
Benefits verification
Patient
"You have been so amazing, resourceful, smart, and helpful!"
•DTC Marketing for patients
•Virtual Sales calls on HCPs, Hospitals, Pharmacies, etc.
•White Space
•Tele-detailing
•Vacant Territory
•Profiling
Recall Support
•Overflow Staffing
•Patient and HCP inquiries
Customer Service
Devices
•Overflow Staffing
•Patient and HCP inquiries
•Adverse Event Intake
•Product Complaint Intake
•Product Refund/Replacement Process
•Compassionate Use
•HUB Services (access and reimbursement)
•Patient Adherence Programs
•Patient Support Programs
•REMS programs – Registries, HCP support
•Triage
•Recall Support
•DTC Marketing for patients
•Virtual Sales calls on HCPs, Hospitals, Pharmacies, etc.
•White Space
•Tele-detailing
•Vacant Territory
•Profiling
Pharma
Customer Service
•Pharmacy Fill/Refill – inbound and outbound
•PAP/HUB Services
•Benefits Verification
•Intake of Medications, Allergies, Conditions
•Overflow Staffing
•Patient and HCP inquiries
•Adverse Event Intake
•Product Complaint Intake
•Product Refund/Replacement Process
Pharmacy
•Overflow Staffing
•Patient and HCP inquiries
•Adverse Event Intake
•Product Complaint Intake
Hub
Our Solutions
Iron Insights specialize in the contact center interactions that drive the patient journey.
Using expert industry knowledge and experience, we provide both advisory and outsourcing solutions for your contact center.
